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Shipping

Shipping to Canada, USA, UK, and Australia 

Any pricing quoted herein is done so in Canadian Dollars (CAD). Please check with your local currency exchange, bank, or a trusted currency converter if you would like the current exchange rates.

Shipping Within Canada:

Standard Shipping does not include tracking. If you would prefer your order to include tracking, please select Tracked Package. Once the order is shipped, delivery is normally 8-10 business days, and may increase between October and January due to the increased holiday volume. Delivery time does not include order processing time.

Shipping to the United States:

Shipping to the US is usually done through USPS. Tracking is included. Delivery is normally 4-7 business days and may increase between October and January due to the increased holiday volume. Delivery time does not include order processing time.  

Shipping To the UK and Australia:

Shipping is handled by various carriers. Tracking is included when available. Depending on the individual postal services, tracking updates may not be available after the package is accepted by the local delivery agents. Delivery times vary. Delivery time does not include order processing time.

Orders Over $50 (excluding wholesale orders):

Shipping to the US and Canada is free for orders over $50. The method of shipping will remain the same, along with the delivery times. Tracking and insurance are included.

Wholesale orders are shipped via UPS and will have the rate quoted when the order is placed.

Order Pickup:

If you are in the Kitchener, Ontario area you can choose to pick up your order. When your order is ready, you will receive an email letting you know. Please follow any instructions in the email.

Processing Times

Normal processing time for in-stock items is 2-5 business days. Processing times do not include delivery times.

  

Customs Fees, Taxes, Duties

Orders outside of Canada and the United States may be subject to Customs Fees, Duties, Taxes, etc. These fees are not included in your order. Customers are responsible for any and all customs fees, taxes, and duties that may be incurred when items are shipped outside of Canada and the United States. We do not issue any refunds for Customs Fees, or the cost of your shipping should you refuse to pay the Customs Fees.

We have no way of estimating Customs Fees, Taxes, Duties, etc. Please contact your local Customs Office if you would like more information regarding these fees.