Shipping

Flat Rate Shipping to Anywhere in the World, and Free Shipping on Orders Over $75.

All pricing quoted herein is done so in Canadian Dollars (CAD). Please check with your local currency exchange, bank, or a trusted currency converter if you would like the current exchange rates. 

Shipping Within Canada:

There is a $4 flat rate charge for shipping. Shipping within Canada is done through Canada Post. With Canada Post, tracking is generally not included. There is a Tracked Package option for $10 if you would prefer your order to include tracking. Once the order is shipped, delivery is about 8-10 days and may increase between November and January due to the increased holiday volume. 

Shipping to the United States:

There is a $6 flat rate charge for shipping. Tracking is included. Delivery is about 4-7 business days and may increase between November and January due to the increased holiday volume.

Shipping Outside the US and Canada:

There is an $8 flat rate charge for shipping. Tracking is included. Depending on the individual postal services, tracking updates may not be available after the package is accepted by the local delivery agents. Delivery is generally 7-21 days and may increase between November and January due to the increased holiday volume.

For All Orders Over $75:

Shipping anywhere in the world is free for orders over $75. The method of shipping will remain the same, along with the delivery times. Tracking and insurance are included.

Order Pick Up:

If you are in the Kitchener, Ontario area you can choose to pick up your order. Simply use the code: PICKUP at the checkout to remove the shipping charges and then visit the Contact Us page to use the form to schedule your pickup.

 

Processing Times

Normal processing time for in-stock items is 2-5 business days. Processing times do not include delivery times.

 

Shipping Days

Orders are normally shipped on Tuesday from February-October, and on Monday and Friday from November-January. In the event that normal shipping days coincide with a holiday or other event that prevents shipping, orders will be shipped the next business day.

 

Customs Fees, Taxes, Duties

International orders may be subject to Customs Fees, Duties, Taxes, etc. These fees are not included in your shipping charges. We do not issue any refunds for Customs Fees, or the cost of your order should you refuse to pay the Customs Fees. We have no way of estimating Customs Fees, Taxes, Duties, etc. Please contact your local Customs Office if you would like more information regarding these fees.